Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 1, 2025
Our Commitment to Privacy
ChartSense Pro is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Name and email address
- Account credentials
- Payment information (processed securely by third-party providers)
- Communication preferences
Usage Information
- Charts and images you upload for analysis
- Analysis results and saved data
- Usage patterns and feature interactions
- Device information and IP addresses
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Provide AI-powered chart analysis services
- Maintain and improve our platform
- Process payments and manage subscriptions
- Send important service updates and notifications
- Provide customer support
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors and cloud storage providers.
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Account information: Retained while your account is active
- Chart analyses: Retained according to your account settings
- Usage data: Typically retained for 2 years for analytics purposes
- Support communications: Retained for 3 years
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access & Portability
Request access to your personal information and receive a copy in a portable format.
Correction
Update or correct inaccurate personal information in your account.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-out
Unsubscribe from marketing communications at any time.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential cookies: Required for basic functionality
- Analytics cookies: Help us understand how you use our service
- Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences.
8. Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@chartsensepro.com
Address: ChartSense Pro Privacy Team
Response Time: We aim to respond within 30 days